IBM Hiring for L3 Software Support Engineer - Freshers

Job Description

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Systems Group Strategy is one of the core business units of IBM. ISL (IBM Software Labs) which this project belongs to is part of the IBM software product development groups whose sole purpose is to design, develop, test, release and support all the IBM software stack products. The IBM JDK is the underpinning technology for a significant portfolio of the IBM Product stack.

Roles and Responsibilities:
"
Debugging problems reported on the component technologies of the IBM JDK and

Identify the root causes using various debugging tools/technologies

Read through customer shared diagnostic data like system and java traces and correlate problem symptoms to causal patterns

Provide resolution through code changes for the reported problem if identified to be a bug in the IBM JDK code

Engage and work with various stake holder product teams within/outside IBM based on the causal outside JDK code areas

Communicate with IBM customers, IBM product teams, 3rd party developers and rest of IBM support organization using verbal & written business English skills"

Skills Required:
"
Thorough in programming language fundamentals (Java & C/C++)

Proven debugging skills and analytical capabilities

Good understanding of operating system concepts (ex: memory management, threading)

Experience with debuggers like gdb., dbx.

Very good Java, J2EE concepts

Proven in Networking concepts.

CORBA skills are desirable.

Proven written & oral communication skills in Business English."

Work Experience:
Recommended to have a work experience in a product development and/or L3 service role

Company Profile

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

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