Job | Urgent opening in TOP MNC for Service Desk- TCS

Job Location: Bangalore

Desgination: Service Desk Analyst

Client :TCS

Shift: US & UK shift

Cab Facility: Both drop & Pickup

Salary: Max upto 3.5Las CTC again depends upon last drawn CTC

EXCELLENT COMMUNICATION SKILLS-

Fresher's are also eligible but with Excellent communication skills.

Job description-

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services, Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve
Technical hardware and software issues
Installing software
Troubleshoot application issues like IE, java etc.
Troubleshoot internet connectivity,
Troubleshoot email clients,
VPN,
Printer troubleshooting
VoIP and more
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers
Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area

If interested please walk-in to below mentioned address along with resume on 24-Aug-15 between 11Am-3 Pm

Adecco India
No.2, NAL Wind Tunnel Road,
Murugeshpalya, Bangalore- 560017, India
2nd floor

Contact Person: Avanthi